Last updated: July 2026. This Privacy Policy explains how Lubechem Chemicals (“we”, “us”, “our”) collects, uses, and protects your information when you use this website.
Information we collect
- Account & order details – name, email, phone number, billing and shipping address, and GSTIN (where you provide one for a GST invoice).
- Payment information – processed securely by our payment gateway (Razorpay). We do not store your full card or UPI credentials on our servers.
- Usage data – pages viewed, products searched, device and browser type, and IP address, collected through cookies and analytics.
How we use your information
- To process and deliver your orders, issue GST invoices, and provide batch COA and SDS documents.
- To communicate order updates, respond to enquiries, and provide customer support.
- To meet legal, tax, and regulatory obligations, including hazardous-goods and e-way-bill requirements.
- With your consent, to send offers, restock alerts, and newsletters – you can opt out any time.
Cookies
We use essential cookies to keep your cart and session working, and analytics cookies to understand and improve the site. You can control cookies through your browser settings; disabling essential cookies may affect checkout.
Sharing your information
We share data only as needed to run the store: with payment processors, logistics/courier partners (to deliver your order), and government authorities where required by law. We do not sell your personal information.
Data retention & security
We retain order and invoice records for as long as required under Indian tax and company law. We protect your data with HTTPS encryption, access controls, and reputable, PCI-compliant payment infrastructure.
Your rights
You may request access to, correction of, or deletion of your personal data (subject to records we must retain by law) by emailing us. You may also withdraw marketing consent at any time.
Grievance Officer
In accordance with the Information Technology Act, 2000 and the rules thereunder, any grievance regarding your personal data may be addressed to our Grievance Officer at info@lubechemchemicals.com. We will acknowledge your request within a reasonable time.
Contact
Questions about this policy? Email info@lubechemchemicals.com or use our contact page.