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Home / Raise a support ticket

Raise a support ticket

Tell us what went wrong with an order, a product, a payment, or your account. We reply by email, usually within one business day. You can also track the ticket from this page.

Raise a ticket

Order trouble, a damaged pack, a payment, or an account issue — we keep a numbered thread so nothing is lost in email.

Track a ticket

Have a reference like LC-T-00041? Enter it with the email you used.

Get sourcing tips, monthly

Chemistry guides, India market commentary, and one-click reorder reminders.